Band 2
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Job overview
This advert is for a Healthcare Assistant (Band 2) working in the Bone Densitometry team of the Nuclear Medicine Section within the Medical Physics & Clinical Engineering Department at Nottingham University Hospitals NHS Trust.
The Bone Densitometry Service runs on both the City Hospital and Queen’s Medical Centre Campuses (including the Treatment Centre) and is equipped with 4 GE Lunar iDXA bone densitometers . The service performs a full range of bone densitometry investigations for various specialities within the Trust and for GPs, is part of a fracture liaison service, and supports research studies.
The role will involve delivering care and support to patients undergoing bone density scans to help identify those patients who maybe suffering from osteoporosis.
Main duties of the job
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
The successful candidate will be expected to support the patient's journey from their arrival in the clinic, preparing them for the scan, collating and completing appropriate documentation and then ensuring that the patient is ready to leave the clinic after their scan has been completed.
Close liaison with patients and hospital administrative and clinical staff will be necessary in order to provide a prompt and quality patient-focused service.
Working for our organisation
Our Vision: Outstanding in health outcomes and patient and staff experience.
Our Promises:
Patients - We will ensure our patients receive consistently high quality, safe care with outstanding outcomes and experience
People - We will build on our position as an employer of choice; with an engaged, developed and empowered team that puts patient care at the heart of everything it does
Places - We will invest in our estate, equipment and digital infrastructure to support the delivery of high quality patient care
Performance - We will consistently achieve our performance standards and make the best use of resources to contribute to an affordable healthcare system
Partners - We will support the improvement of the health of the communities we serve through strong system leadership and innovative partnerships to deliver integrated models of care
Potential - We will deliver world-class research and education and transform health through innovation
Detailed job description and main responsibilities
To provide a friendly, courteous and efficient service to patients, visitors, carers and all users of the service.
Entering timely and accurate information into the appropriate computer system for patients attending for examination. To confirm at each patient visit that all recorded details are complete and accurate, e.g. GP, address, telephone number, and to amend these as required.
Assist patients and carers throughout their visit – including but not limited to accompanying between reception and scan rooms, preparing patients for the scans and helping patients on and off the scan beds if required.
Obtain accurate height and weight for all patients, assist in general preparation including changing into suitable clothing and removal of jewellery/belts etc.
Complete the risk factor questionnaire with the patient and/or carer.
Providing an effective administrative service within the department, responding promptly to personal and telephone queries from all agencies ensuring that the appropriate action is taken at all times, e.g. requests for results, patient queries.
Communicate with clinic staff, colleagues and patients to explain any delays or problems throughout the clinic/appointment sessions.
Communicate with patients about their appointments and examination by telephone, according to departmental guidelines or as instructed by a more senior member of the section.
Arrange portering services for inpatients or organise transport and escorts for patients via the Ambulance Service as necessary
To use Trust and local patient computer record systems for recording patient related information
Preparation of request cards for forthcoming appointments ensuring that all the appropriate documentation is available and complete.
Maintain accurate filing systems in own work area.
Assist in the induction and training of new team members
Maintain patient confidentiality and adhere to Data Protection Act at all times
Maintain flexible working arrangements in times of sickness and absence of colleagues in order to facilitate the smooth running of the service.
Person specification
Training & Qualifications
Essential criteria
- GCSE English and Maths at Grade C or equivalent
Desirable criteria
- RSA 2 typing or equivalent
Experience
Essential criteria
- Previous experience of working in the NHS in a patient facing role
- Experience of customer services/dealing with the public
Desirable criteria
- Experience of using computer spreadsheets and databases
- Knowledge of hospital computer systems, i.e. Medway PAS, CRIS, NOTIS
Communication and relationship skills
Essential criteria
- Has a clear and polite telephone manner
- Able to communicate with patients and staff in a professional manner
- Ability to demonstrate initiative
- Able to work effectively as part of a team
- Can work under pressure with minimal supervision
Planning and organisation skills
Essential criteria
- Good time management skills in a pressured environments
- Able to meet deadlines
- Has high levels of accuracy
Analytical and Judgement skills
Essential criteria
- Ability to use own judgement and know when to refer issues on to appropriate members of staff
Physical skills
Essential criteria
- Able to sit at a keyboard and computer screen for long periods of time
- Able to assist in the transfer of patients from wheel chairs and beds to the scanner
Other requirements
Essential criteria
- Able to undertake flexible working hours as appropriate
- Able to work at both QMC and City Hospital Sites
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Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.
ID and Right to work checks: NUH authenticate ID and right to work documentation such as passports, visas and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
