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Job Responsibilities:
· Manage/handle the outgoing/incoming calls professionally
· Identify and assesses customer’s need to achieve satisfaction
· Giving follow up calls to the customers at a specified date and time
· Stay up-to-date on product and service knowledge
· Follow communication procedures, guidelines, and policies
· Managing a large number of outbound calls
· Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes
Qualification / Skills:
· Excellent written and verbal communication skills, particularly in English
· Strong problem-solving and troubleshooting abilities
· Ability to remain calm and professional under pressure
· Strong attention to detail and accuracy
· Ability to work independently and as part of a team
· Comfortable with technology and ability to quickly learn new systems
· Ability to adapt to changing situations and priorities
· Positive attitude and commitment to providing excellent customer service
Work mode:
Work from Office.
Shift Time
Working Hours - UK Timings preferably 12:00 p.m. – 09:00 p.m. / 01:00 p.m. – 10:00 p.m. / 02:00 p.m. - 11:00 p.m. PST
Location:
Bahria Town Phase 7 Rawalpindi
Salary:
Market competitive
Job Type: Full-time
Ability to commute/relocate:
- Rawalpindi: Reliably commute or planning to relocate before starting work (Required)
