Student Support Representative
Job Locations: Karachi, Pakistan (Hybrid, majorly remote)
Job Type: Regular, Full-Time
Working hours: 6 PM – 3 AM Pakistan Time (In accordance to US Working Hours)
About HTA:
Health Tech Academy is a US-Based Startup which is one of the portfolio companies under the EdTech Ventures. HTA is providing high quality healthcare online trainings that are affordable as well as flexible. The ultimate goal of Health Tech Academy is for graduates to have acquired the skills necessary to attain immediate job placement success upon completion of the program. Our programs are designed to take advantage of the best of both worlds: hands-on and online. Our courses are delivered online and instructor support is provided online. More about Health Tech Academy at www.healthtechacademy.org.
About the role:
Student Support Rep at Health Tech Academy will be expected to ensure student success by offering support and guidance. The tasks will involve answering students' questions, providing feedback and helping students stay motivated while navigating their online healthcare training programs. By providing exceptional support, this role contributes to Health Tech Academy's goal of ensuring graduates have the necessary skills for immediate job placement success.
Responsibilities, include but are not limited to:
- Work closely with the product team to support in day to day tasks
- Identify and troubleshoot issues brought forth by students regarding their classes.
- Answer calls, chats and emails to support student’s needs related to their class.
- Collaborate with team, other departments, and management to successfully troubleshoot and address any issues or questions that students experience throughout their program.
- Answer non-technical inquiries and provide general customer service to students relating to their program.
- Support back end task and request from Sales team.
- Maintain a high level of knowledge about all Health Tech Academy programs and services, including updates to course material and policies.
- Managing student records and making appropriate updates to profile information using CRM and other tools. www.healthtechacademy.org | Education Technology (Pvt) Ltd. Karachi
- Processing request and adhering to policy relating to registrations, reschedules, no shows, etc.
- Processing new registrations.
- Coordinate with partners/vendors as necessary.
- Issuing appropriate documentation throughout student registration.
- Compile and report data relating to complaints and issue trends.
Requirements:
Academic
- Candidate must possess at least a bachelor’s degree.
Knowledge and Experience
- 2-3 years’ experience in student support, customer service, and/or technical support
Competency Identifiers
- Proficient in Computer and Microsoft Office Applications
- Excellent English verbal and written Communication skills.
- Demonstrated abilities in problem solving and resolving complaints and complex customer/internal issues.
Other Requirements
- Strong customer service skills and a passion for helping others. Excellent communication and interpersonal skills.
- Ability to effectively collaborate with a variety of individuals and departments.
Excellent organizational and time management skills.
- Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.
- Proficient in using CRM and other relevant software and tools.
Job Type: Full-time
Salary: Rs60,000.00 - Rs80,000.00 per month
Ability to commute/relocate:
- Karachi: Reliably commute or planning to relocate before starting work (Required)
