Tasks and duties:
- Answering client correspondences through email, social media, and by phone.
- Relaying extensive product information to customers.
- Filing customer records, including contact information, purchases and billings.
- Conducting surveys and writing reports based on customer feedback on products and services.
- Providing customers with clear instructions to resolve issues.
- Rerouting customer calls to other departments when advanced solutions are needed.
Benefits:
- Gross Salary RM2,000 - RM2,500
- Transport Allowance Up To RM350/Month
- Hybrid Working Arrangement
- 3 Days In Office Only
Job Types: Full-time, Permanent
Salary: RM2,000.00 - RM2,500.00 per month
Benefits:
- Free parking
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Day shift
- Monday to Friday
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer Care Specialist: 2 years (Required)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
Ability to Commute:
- Cyberjaya (Required)
Ability to Relocate:
- Cyberjaya: Relocate before starting work (Required)
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