QUALIFICATIONS AND JOB DESCRIPTION
Tekçe Overseas is the leading real estate company in Turkey, we proudly own and operate the brands of Antalya Homes, Istanbul Homes, Trabzon Homes, Bursa Homes, and Spain Homes as well. We have fully operating offices in Antalya (Lara, Döşemealtı, Belek, and Konyaaltı), Alanya, Bodrum, Fethiye, Mersin, Ankara, Istanbul (Europe & Asia), Trabzon, Bursa, Yalova, Cyprus, Malaga, and Alicante. We aim to provide the best service with our team of local property experts.
Job Description
Operation Supervisor is the main link between our company and current/potential customers. Some of the tasks include interacting with customers over the phone, in person, and/or via email and social media. Throughout all of these interactions, supervisors must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company’s bottom line in either a positive or negative way.
Principal Duties and Responsibilities:
- Establishing primary contact with customers,
- Managing inbound and outbound customer calls in a timely manner,
- Identifying customers’ needs and wants, give your best to clarify information,
- Handling complaints, providing appropriate solutions and alternatives,
- Using telephones/emails/social media to reach out to customers and verify account information,
- Advising on company information,
- Using CRM to distribute, log and track inquiries, as well as, to check the status of items that require follow-up or involvement of the sales agents,
- Analysis and monitoring,
- Generating new customer accounts as leads through CRM,
- Handling live chat on our websites.
Required Background:
- Fluent knowledge in English and Swedish languages.
- Familiarity with CRM technology,
- Strong phone and verbal communication skills
- Good communication, coordination and execution skills.
- Serious work, a strong sense of responsibility, and the courage to accept challenges,
- Work efficiently with a commitment to high standards,
- Strong customer service orientation,
- Awareness of the current real estate market trends and changes,
- Ability to multi-task, prioritize and manage time effectively,
- Excellent listener,
- Team player,
- Between the ages of 20 and 35.
Job Type: Full-time
Application Question(s):
- Where do you live in Sweden?
Language:
- Swedish and English fluently (Required)
